# Unlock Growth With a Dedicated Partner

> Collaborate closely with your Customer Success Manager to build data-driven strategies, gain industry insights, and drive growth across your franchise ecosystem.

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Our experienced Customer Success Managers understand what drives text marketing success for franchises. They take time to learn your brand, audience, and operations, enabling your designated Manager to collaborate closely with your team to solve challenges.

## How Customer Success Managers Support Your Growth

## We Blend Real-World Know-How With Franchise-Focused Tools

Voxie isn't an SMS platform built for everyone; it's designed specifically for franchises, with every feature purpose-built for the complexities of multi-location marketing. Our Customer Success team shares this focus, bringing firsthand knowledge from working with franchise operations and SMS at scale. In-depth product expertise combines with real-world franchise experience to help you get results quickly and efficiently.

## Capabilities

- **Maximize your data's value through poignant analysis.** Rather than leaving data for you to decipher, your Customer Success Manager meets regularly with your team to review results, highlight strengths, and identify areas for improvement.
- **Grow subscriber lists with proven strategies tailored to your brand.** Your Customer Success Manager combines industry expertise with deep knowledge of your brand to craft actionable tactics that grow your subscriber list and optimize opt-ins.
- **Tap into industry learnings to stay ahead of the competition.** Our Customer Success Managers draw on real-world franchise and SMS experience to share fresh insights that keep your brand competitive and your strategy sharp.

## What's included

- Ensure smooth onboarding and transition to new tools
- Provide prompt answers to ad hoc questions about tool use and best practices
- Analyze reporting data to help you brainstorm and optimize campaigns
- Facilitate solutions to bespoke needs, such as custom integrations and complex nurture flows
- Keep you informed about evolving industry standards and trends

## FAQs

### Do I have to be a franchise to use Voxie?

No, you don't have to be a franchise to use Voxie. While our platform is specifically designed to address the complexities of franchise and multi-location operations, any business with multiple brick-and-mortar locations can take advantage of Voxie's powerful features. However, if your business does not have several physical locations, Voxie may not be the most practical fit for your needs. Our strengths are best realized by brands coordinating SMS marketing and engagement across many sites.

### Where is the Customer Support team based out of?

Our Customer Support team is proudly based in the United States. You'll get support from experienced professionals who understand the needs of American franchises and multi-location businesses.

### Will Voxie help set up my dashboard?

Yes, absolutely! Our onboarding specialists work closely with your team to ensure your dashboard is set up correctly from the start. We'll guide you through data imports, user permissions, and key customizations, so that you can quickly take advantage of Voxie's reporting, analytics, and campaign management tools. Our goal is to make your launch as smooth as possible and set you up for immediate success.